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Do not press "Switch to eSIM"

"Cannot activate" - Unable to add to the phone

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"Activating…"

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Can I change phone after adding the eSIM?

Do not remove the eSIM before the end of the package.

Troubleshooting

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About Data Roaming

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eSIM Basic Questions

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SIM card
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Rakuten

Reservation registration is required（Rakuten）

APN (Access Point Name)（Rakuten）

Reinsert (the SIM card)（Rakuten）

How to Check Data Balance（Rakuten）

PUK（Rakuten）

Search Results
Total 5
PUK（Rakuten）
ThePUKiswrittenontheSIMcard.Pleasedonotforgetit,asyoumayneeditincaseofemergency
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How to Check Data Balance（Rakuten）
Pleaseaccessthefollowingwebsiteandenterthenumbersbelowtocheck:https://sim-page.net/SIMSerialNumber(ICCID):SIMPhoneNumber:Forthis,pleasecontactoursupport.Afterthat,pleasesetyourIDandpasswordtocreateana
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Reinsert (the SIM card)（Rakuten）
PleasetryrestartingthedeviceandreinsertingtheSIMcard.Ifitstilldoesn’twork,tryinsertingitintoanotherdeviceifyouhaveoneavailable.IftheSIMcardstillcannotbeused,pleaseremoveanyothercardsandkeeponlythisone
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APN (Access Point Name)（Rakuten）
ForiPhoneusers:IfyouareusinganiPhone,youneedtodownloadandinstallRakuten’sconfigurationprofile.ScantheQRcodeprovidedintheinstructionmanualordownloadtheconfigurationprofilefromthefollowinglink:https://c
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Reservation registration is required（Rakuten）
https://us.www.mewfi.com/simcardMostofourSIMcardsrequireadvanceactivationreservation.Enterthenecessaryinformationonthesiteabove,andoncethereservationiscomplete,youwillreceiveanemailwithSIMinformations
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