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FAQ eSIM
Notes on purchasing/using eSIM

How to get eSIM

Get eSIM email

Haven’t received the email

Does the phone support eSIM

How to Check SIM Lock

eSIM activation validity period

Using/Adding eSIM

Timing for Adding eSIM

How to Add eSIM (Android/iPhone)

Do not press "Switch to eSIM"

"Cannot activate" - Unable to add to the phone

"The eSIM is no longer valid"

"Activation failed"

"Activating…"

"Not compatible"

Can I change phone after adding the eSIM?

Do not remove the eSIM before the end of the package.

Troubleshooting

How to turn on and switch eSIM line

How to Check and Remove SIM Lock

About Data Roaming

About APN

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eSIM Basic Questions

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How to Use eSIM (Android instructions)

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A Guide to LINE Campaign

About T-Mobile eSIM

FAQ SIM card
Notes on purchasing/using SIM

Installation and usage settings

Troubleshooting

SIM Basic Questions

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Rakuten

Reservation registration is required（Rakuten）

APN (Access Point Name)（Rakuten）

Reinsert (the SIM card)（Rakuten）

How to Check Data Balance（Rakuten）

PUK（Rakuten）

Search Results
Total 32
About Configuration Profiles
Domesticconfigurationprofilesmayaffectlocalsignalreceptionandcauseconnectionissues.Procedure:GotoSettings→General→VPNDeviceManagement,andcheckforanyconfigurationprofiles.Ifyoufindadomesticconfiguratio
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About Network Selection/Carrier
Duetolocalsignalconditions,networkstabilitymaybeuncertain.Insuchcases,selectingadifferentcarriermightresolvetheissue.ForiPhone:GotoSettings→Cellular→TaptheaddedeSIMline→NetworkSelection→TurnoffAutomat
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About APN
ForiPhone:GotoSettings→Cellular→TaptheaddedeSIMline→CellularDataNetwork.*Notethatonsomedevices,APNsettingsmightnotbeavailable,butpleasecheckthisoptionfirst.ForAndroid:GotoSettings→MobileNetwork→Tapthe
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About Data Roaming
ForiPhone:GotoSettings→Cellular→CellularDataOptionsortaptheaddedeSIMline→DataRoaming.ForAndroid:GotoSettings→MobileNetwork→TaptheaddedeSIMline→DataRoaming.*TheterminologymayvarybyAndroiddevicemodel.If
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How to Check and Remove SIM Lock
ForiOS:GotoSettings→General→About→SIMLockStatus.IfitshowsNoSIMLock,theSIMlockisremovedandthereisnoissue.IfitshowsSIMLockActive,theSIMislockedandneedstoberemoved.ForAndroid:GotoSettings→AboutPhone→Stat
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How to turn on and switch eSIM line
iPhone:Ifthereisonlyonelineonthedevice:GotoSettings→Cellular→ToggleCellularDataonorofftoturnthelineonoroff.Iftherearemultiplelinesonthedevice:GotoSettings→Cellular→TapCellularPlansandtoggleTurnOnThisL
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"Not compatible"
Settings→General→About→SIMLockPleasefollowtheabovestepstochecktheSIMlockstatusonyourdevice.IfitshowsNoSIMLock,theSIMlockhasbeenremovedandthereisnoissue.However,ifitshowsSIMLockActive,theSIMislockedand
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"Activation failed"
Ingeneral,domesticdevicescannotuseinternationalnetworks,soitisnormaltoinitiallyseeActivating...followedbyActivationfailed.Pleasedonotworryaboutthis.IfyouareconcernedthattheeSIMmightactivateearlierthan
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"The eSIM is no longer valid"
WhenusingaT-MobileeSIMintheU.S.:TheeSIMactivationtimeissettoNewYorklocaltimeby11:00AMonthereservationdate.ScanningtheQRcodebeforethescheduledtimemayresultinthemessageTheeSIMisnolongervalid.Pleasescant
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Do not press "Switch to eSIM"
IfyouaccidentallypresstheSwitchtoeSIMbutton,youmayseeeSIMhasbeenchangeddisplayedinthenetworkname.ThisactionmaycauseyourcurrentSIMcardtostopfunctioning.Toresolvethisissue,youwillneedtocontactyourmobile
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